Refund Policy

Last updated: December 18, 2025

⚠️ Important: All Sales Are Final

Credits purchased through Consensus Studio are digital goods and are NON-REFUNDABLE. By completing a purchase, you acknowledge and agree that you are not entitled to any refund except in the limited circumstances described below.

Why No Refunds?

Consensus Studio credits are digital goods that provide immediate access to AI services. Unlike physical products, digital credits:

  • Cannot be "returned" once purchased
  • Provide instant value upon purchase
  • Are consumed as you use AI services
  • Incur real costs to us from third-party AI providers

This policy protects against abuse and ensures we can continue providing the service at competitive prices.

Exceptions

We may provide refunds or credits in the following limited circumstances:

✓ Technical Failure

If a verified technical issue on our end prevented you from using credits you purchased, we may issue a refund or credit adjustment. You must report the issue within 7 days of the incident with supporting evidence (screenshots, error messages).

✓ Duplicate Charge

If you were charged multiple times for the same purchase due to a payment processing error, we will refund the duplicate charges.

✓ Unauthorized Transaction

If you believe a purchase was made without your authorization (fraud), contact us immediately. We will investigate and work with you and Stripe to resolve the issue.

⚡ Legal Requirements

Refunds required by applicable consumer protection laws in your jurisdiction (e.g., EU Consumer Rights Directive cooling-off period for certain purchases).

What Is NOT Refundable

  • Credits that have been partially or fully used
  • Dissatisfaction with AI model outputs or quality
  • Accidental purchases (please review before confirming)
  • Change of mind after purchase
  • Third-party AI provider outages or issues
  • Unused credits upon account termination
  • Price changes after your purchase
  • Service downtime for maintenance

How to Request a Refund

If you believe you qualify for a refund under the exceptions above:

  1. Email us at [email protected] with subject line "Refund Request"
  2. Include:
    • Email address associated with your account
    • Date and amount of purchase
    • Reason for refund request
    • Supporting evidence (screenshots, error messages, etc.)
  3. Wait for review — We will respond within 5 business days

Refund Processing

If your refund is approved:

  • Refunds are processed to your original payment method via Stripe
  • Processing takes 5-10 business days depending on your bank
  • You will receive an email confirmation when processed
  • Refunded credits will be removed from your account balance

Chargebacks

Please contact us before filing a chargeback with your bank. Chargebacks are costly and time-consuming for both parties. We are happy to work with you to resolve any legitimate issues. Filing a chargeback without first contacting us may result in account suspension.

Credit Expiration & Forfeiture

  • Purchased credits expire one (1) year from the date of purchase
  • Promotional credits may have shorter expiration periods (stated at issuance)
  • Expiration reminder — We will provide advance notice in the app before credits expire
  • Expired credits are forfeited and non-refundable
  • Account termination results in forfeiture of all unused credits
  • Violation of Terms may result in account suspension without refund

Free Trials & Promotions

Any free trial credits or promotional credits are provided at our discretion and:

  • Have no cash value
  • Cannot be refunded or exchanged for cash
  • May be subject to expiration
  • May be revoked if obtained through abuse or fraud

Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting. Your continued use of the Service after changes constitutes acceptance of the modified policy. Changes do not apply retroactively to purchases made before the change.

Contact Us

For refund inquiries or questions about this policy, contact us at:

Consensus Studio

Email: [email protected]

California, USA

By purchasing credits from Consensus Studio, you acknowledge that you have read, understood, and agree to this Refund Policy, which is incorporated into ourTerms of Service.